Æ÷·³´º½º
KT, À¯¹«¼± Á¶Á÷ ¿ÏÀüÈ÷ ÅëÇÕ¡¦½Ã³ÊÁö °æ¿µ È¿°ú ±â´ë
ÃÖÁ¾¼öÁ¤ 2013.02.20 16:44 ±â»çÀÔ·Â2013.02.20 16:44
KT ±×·ì ÄÚÆÛ·¹ÀÌÆ®¼¾ÅÍÀå |
À¯¼±¿µ¾÷À» ÃÑ°ýÇÑ 'Ä¿½ºÅ͸Ó(Customer)ºÎ¹®'ÀÇ '»ç³»Ã¤³Îº»ºÎ'¿Í ¹«¼±¿µ¾÷À» ´ã´çÇÏ´Â '»ç¿Üä³Îº»ºÎ'¸¦ '¼¼ÀÏÁî(Sales)¿î¿µÃÑ°ý'·Î ÅëÇÕÇß´Ù. ³×Æ®¿öÅ©ºÎ¹®¿¡ ºÐ»êµÈ À¯¹«¼± Á¶Á÷µµ ±â´É¿¡ µû¶ó ³×Æ®¿öÅ©Àü·«º»ºÎ, ³×Æ®¿öÅ©±¸ÃົºÎ µîÀ¸·Î ÇÕÃÆ´Ù.
³²±ÔÅà Ŀ½ºÅÍ¸Ó ºÎ¹® ¼¼ÀÏÁî ¿î¿µÃÑ°ý |
¾Æ¿ï·¯ T&C(ÅÚ·¹ÄÞ¾ØÄÁ¹öÀü½º)ºÎ¹®ÀÇ '½º¸¶Æ®¿¡ÄÚº»ºÎ'¸¦ '¹öÃß¾ó±ÂÁî(Virtualgoods)'»ç¾÷º»ºÎ·Î ¹Ù²ã °¡»óÀçÈ »ç¾÷À» ´ã´çÄÉ Çß´Ù.
Ä¿½ºÅÍ¸Ó ºÎ¹®ÀÇ '°í°´¼ºñ½ºº»ºÎ'¿Í 'CS¿î¿µº»ºÎ'·Î ºÐ¸®µÇ¾îÀÖ´ø CS°ü·Ã ±â´ÉÀ» 'CSº»ºÎ'·Î ÅëÇÕÇØ ±â´ÉÀ» ÇÕÃÆ´Ù.
G&E(Global&Enterprise)ºÎ¹®Àº '±Û·Î¹ú»ç¾÷°³¹ß´Ü'°ú '±Û·Î¹ú¿µ¾÷º»ºÎ'·Î ³ª´²Á® ÀÖ´ø Á¶Á÷À» '±Û·Î¹ú»ç¾÷º»ºÎ'·Î ÀçÆíÇØ ±Û·Î¹ú»ç¾÷ Á¶Á÷À» °ÈÇß´Ù.
±¸Çö¸ð T&CºÎ¹® T&C¿î¿µÃÑ°ý |
±èÀÏ¿µ KT ÄÚÆÛ·¹ÀÌÆ®¼¾ÅÍÀå ºÎ»çÀåÀº "Á¶Á÷ÀÇ Àη°ú ºñ¿ëÀ» È¿À²ÀûÀ¸·Î ¿î¿µÇÏ°í KTÀÇ ¶Ù¾î³ ¸¶ÄÉÆðú ³×Æ®¿öÅ© ¿ª·®À» °ÈÇϱâ À§ÇØ Á¶Á÷°³ÆíÀ» Çß´Ù"¸ç "º¯ÈÇÏ´Â Åë½Å½ÃÀå¿¡ Àû±Ø ´ëÀÀÇÏ°í ±Û·Î¹ú ICT ÄÁ¹öÀü½º ¸®´õ°¡ µÇ±â À§ÇØ ±×·ì ½Ã³ÊÁö °æ¿µµµ Áö¼ÓÀûÀ¸·Î ¹ßÀü½ÃÄÑ ³ª°¡°Ú´Ù"°í ¹àÇû´Ù.
ÇÑÆí KT´Â ÀÓ¿ø½ÂÁø Àλ絵 ´ÜÇàÇß´Ù.
¹Ú¿ëÈ CustomerºÎ¹® CSº»ºÎÀå |
±×·ìCC¿Í ±×·ìÀ±¸®°æ¿µºÎ¹®Àº ±èÀÏ¿µ »çÀå°ú Á¤¼ºº¹ ºÎȸÀåÀÌ ¸Ã°í, ±×·ìCCÀÇ Àü·«±âȹ½ÇÀåÀº ±èÀÏ¿µ »çÀåÀÌ °âÁ÷ÇÑ´Ù. ½Ã³ÊÁö°æ¿µ½ÇÀå¿¡´Â ½É¼ºÈÆ »ó¹«°¡ ÀÓ¸íµÆ´Ù.
¹ÚÇýÁ¤ T&CºÎ¹® ¸¶ÄÉÆú»ºÎÀå |
T&CºÎ¹® ¹öÃß¾ó±ÂÁî»ç¾÷º»ºÎÀå¿¡´Â ¾ÈÅÂÈ¿ Àü¹«, Ä¿½ºÅ͸Ӻι® CSº»ºÎÀå¿¡´Â ¹Ú¿ëÈ Àü¹«, ³×Æ®¿öÅ©ºÎ¹® ³×Æ®¿öÅ©Àü·«º»ºÎÀå¿¡´Â ¹ÚÀçÀ± »ó¹«°¡ ÀÓ¸íµÆ´Ù.
½É³ª¿µ ±âÀÚ sny@
<¨Ï¼¼°è¸¦ º¸´Â â °æÁ¦¸¦ º¸´Â ´«, ¾Æ½Ã¾Æ°æÁ¦(www.asiae.co.kr) ¹«´ÜÀüÀç ¹èÆ÷±ÝÁö>